Helpline
Speak to a registered nurse.
Call the Beating Bowel Cancer Helpline
(9-5:30 Mon - Thu, 9-4 Fri)

020 8973 0011

or email nurse@beatingbowelcancer.org

Terms & Conditions

General

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

This website uses cookies to monitor browsing preferences. For more information refer to our Privacy and Cookies policy.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Beating Bowel Cancer Shop

Ordering Goods by Phone or Mail

You can order immediately and check stock availability by calling 08450 719 300

 

Alternatively, cheques should be made payable to Beating Bowel Cancer and sent with an order form or letter to:

 

Beating Bowel Cancer
Harlequin House
7 High Street
Teddington
TW11 8EE

 

Orders will be fulfilled on receipt of payment only.

 

Bulk Orders

For bulk orders please email info@beatingbowelcancer.org for a bespoke quote for postage and delivery. Bulk orders are usually dispatched using our courier TNT.

 

Postage and Delivery

Standard delivery for clothing is charged at £3.50 to any UK mainland address and Northern Ireland (excluding offshore territories). Christmas Cards are charged at 70p per packet. These charges cover packing, handling and delivery.

 

We do not charge for delivery of publications but may ask for a donation for larger orders.

 

We endeavour to respond to orders within 48 hours, and they are dispatched to arrive within 3-5 working days, but please allow up to 14 days for delivery.

 

All our deliveries are made using Royal Mail.

 

Out of stock

If any item you have chosen is unavailable, we will contact you via phone or your email address and set out the options that are available to you.

 

Returns and Refunds Policy

We appreciate your custom and will endeavour to deal with any situations regarding dissatisfaction with our service and products as quickly as possible.

 

Beating Bowel Canceris willing to exchange any clothing which isfound to be ill-fitting or the wrong size. We ask that they are returned unworn to the address above with a note detailing the size you would like in exchange and the delivery name and address to send it to.

 

Please note that you may also cancel your order within 14days of the date of receipt of the goods. The goods must bereturned to us new and in an unused condition,in the original packaging, together with a copy of the receipt. The customer will be liable for any postage costs incurred in returning the goods for exchange or refund, unless the goods are faulty.

 

Returns should be made to:

 

Beating Bowel Cancer
Harlequin House
7 High Street
Teddington
TW11 8EE

 

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return.

 

Please note that all donations are irrevocable charitable gifts and are not contingent on, for example, the successful completion by the fundraiser of a sponsored event or activity. The only circumstances in which refunds of donations will be made is where unauthorised use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.

 

Faulty Goods Policy

If, on receipt of your goods, they are damaged or faulty, please return them, if possible in the original packaging, within 28 days of the date of receipt and we will refund your money (including postage costs to and from the office) or send you a replacement free of charge.