Fundraising Standards Board

Our Fundraising Promise

We are members of the Fundraising Standards Board (FRSB) self-regulatory scheme. The FRSB works to ensure that organisations raising money for charity from the public do so honestly and properly. As members of the scheme, we follow the Institute of Fundraising's codes of fundraising practice and comply with the key principles embodied in the codes and in this promise:

We are committed to high standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the codes and with this promise
  • We comply with the law including those that apply to data protection, health and safety and the environment
  • We are honest and open
  • We tell the truth and do not exaggerate
  • We do what we say we are going to do
  • We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details 

We are clear

  • We are clear about who we are, what we do and how your gift is used
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
  • We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
  • If you tell us that you don't want us to contact you in a particular way we will not do so

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence
  • We take care not to cause unreasonable nuisance or disruption

We are accountable

  • If you are unhappy with anything we have done whilst fundraising, you can contact us to make a complaint
  • We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the FRSB to make a final adjudication 

If you have a complaint about Beating Bowel Cancer or have a question about our fundraising promise please contact us on the details below:

Office Manager, Beating Bowel Cancer, Harlequin House, 7 High Street, Teddington, TW11 8EE.
Tel: 08450 719300
E-mail: info@beatingbowelcancer.org

For further information please visit the Fundraising Standards Board (link to: http://www.frsb.org.uk) website, phone 0845 402 5442, or write to:

Fundraising Standards Board
20 Albert Embankment
London SE1 7TJ

FRSB logo

Website copyright 2010 © Beating Bowel Cancer

Beating Bowel Cancer is a company limited by guarantee. Registered in England and Wales No. 3377182.
Registered Charity Number in England and Wales 1063614, and in Scotland SC043340.

This page last reviewed: 23/03/2011

charity web design: pedalo